To send your instruments back for maintenance and repair, AOIP invites you to follow the procedure below according to your location.
To get information about current repairs on your instruments, please contact our customer service by phone or email.
For maintenance and assistance contracts, feel free to contact us.
Customer service – Maintenance and repairs
Tel: +33 169 028 900
Return material procedure for maintenance and repairs
1. Repair request
- By online form:
We invite you to fill in the online form to reduce processing time.
- By fax:
If you prefer to send us the request for repair by fax, please fill in the document available here and send it back to us at +33 169 020 599.
2. Acknowledgment of repair
An acknowledgement of repair shall be sent back to you by email within 2 days from reception of your request.
In case of instruments with a fixed price for repair, you will receive the quotation for repair and optional calibration services simultaneously with the acknowledgment for repair. In other cases, the quotation will be sent to you after inspection of the instrument.
3. Expedition of the instrument
At this stage, you can send the instrument for repair together with a copy of the acknowledgment of repair to our technical center.